• Facilitation of Scrum events • Interaction with stakeholders, removing obstacles, managing risks and dependencies. • Continuous promotion of improvements, coaching of Scrum teams. • Project budget and resource management • Analysis of the current situation “AS IS”, determination of the future state “TO BE”, collection of requirements and formation of a backlog, prioritization of requirements together with the Product Owner • Presenting requirements to the development team • Supporting the process of development and delivery of a product to stakeholders • Conducting demo sessions with Product Owner, UAT sessions

During the implementation of the SAP HCM system, was allocated to the HR Department to manage the project and conduct a business analysis of the current processes of the HR Department. Was responsible for management of the budget, resources, risks, project plan, for all interactions with the SAP Kazakhstan vendor (concluding an agreement, negotiations, organizing and conducting meetings), collecting business requirements, preparing all project documentation on the part of Tengizchevroil, supporting the development process and delivery of product, training users to work in the system.

Development and promotion of new products, planning product KPIs on a short-term and long-term basis, monitoring KPI effectiveness, pricing, sales forecasting, competitor analytics, market and industry research, creating sales incentive programs, preparing marketing materials, preparing and conducting presentations, writing and publishing materials on the product, consulting partners on technical issues, participating in negotiations with clients, developing project plans, managing relationships with project stakeholders, managing the project team, risks, project plan, budget, conflicts.

Participated as a business analyst in the project for implementing a credit history database system. Was responsible for collecting requirements from Customers, constructing AS-IS and TO-BE business process diagrams, providing requirements to the vendor's development team, supporting the development process and delivering solution to Stakeholders, conducting testing, and preparing training materials. As a project manager, led a project to pass the certification of the Credit History Database system for compliance with information security requirements. Conducted negotiations with the State Technical Service, supervised the work of all responsible teams within the company for the timely provision of information and execution project tasks.

• Facilitation of Scrum events • Interaction with stakeholders, removing obstacles, managing risks and dependencies. • Continuous promotion of improvements, coaching of Scrum teams. • Project budget and resource management • Analysis of the current situation “AS IS”, determination of the future state “TO BE”, collection of requirements and formation of a backlog, prioritization of requirements together with the Product Owner • Presenting requirements to the development team • Supporting the process of development and delivery of a product to stakeholders • Conducting demo sessions with Product Owner, UAT sessions

As part of completing my MBA studies, I completed a paid internship to gain experience. Worked as a Business Analyst to assess current processes and identify points of loss of efficiency and propose solutions for optimizing internal processes and transforming companies.

Work on a portfolio of BPMonline CRM projects in the areas of Credit Conveyor, Debt Collection, Contact Center. Main responsibilities: analysis of all requests for modifications, analysis of project documentation, work with customers to collect requirements, sign documents. Colvir ABIS “Credits” module training.

Implementation of the Terrasoft BPMOnline CRM system in Halyk Bank of Kazakhstan JSC from 2010 to 2012: automation of processes in retail business, SB and MB, corporate business, Debt Collection, Contact center. During the implementation of the project, received two promotions from the position of chief specialist to senior manager. Writing integration requirements for the Terrasoft BPMOnline CRM system with transactional and other Bank systems: CRS3, CBS3, WAY4, Unified Supply Database, SPM/SMS, Telligence. Participation in the Cisco Contact Center project from 2013 to 2014: writing requirements for the integration of the Cisco Finesse system with the Terrasoft BPMOnline CRM system, requirements for the debt management department at an early stage (outgoing calls, incoming calls, outgoing calling companies with participation and without operator participation).

Менеджмент, MBA

Вычислительная техника и программное обеспечения, Бакалавр

Scrum.org, Scrum Master

SAFe 4.6 certified coach, Release Train Engineer

International institute of Business Analysis, Kiev Chapter, Бизнес аналитик

Terrasoft Global LTD, Бизнес аналитик CRM