BI Analyst of AI Data
Уровень дохода не указанОпыт работы: 3–6 лет
Полная занятость
График: 5/2
Рабочие часы: 8
Roles and Responsibilities:
- Design and maintain reports to track the performance and usage of AI assistants within the contact center;
- Analyze key metrics such as efficiency, effectiveness, and user engagement to assess AI assistant performance.
- Develop and present data-driven insights related to AI assistant performance, customer satisfaction (CSAT), and complaints to stakeholders across the organization;
- Provide detailed reports on CSAT scores and customer complaints, highlighting areas for improvement related to AI assistant interactions;
- Analyze trends in customer complaints and CSAT data, recommending actions to address pain points and improve service quality;
- Utilize Oracle DWH, Hadoop data platform, and Power BI to gather, analyze, and visualize data efficiently;
- Create and maintain interactive dashboards and reports for stakeholders, focusing on the AI assistant’s impact on customer experience.
- Strong experience with Oracle DWH and Hadoop data platform for data extraction, transformation, and analysis;
- Proficiency in Power BI for report creation, data visualization, and dashboard development;
- Expertise in analyzing large datasets to extract actionable insights related to AI assistant performance, customer satisfaction, and operational efficiency;
- Experience with performance metrics such as CSAT, NPS, and customer complaints, and understanding of how these metrics integrate with AI operations;
- Strong presentation skills, capable of delivering complex information in a clear and concise manner to stakeholders.
Tools:
- Data Management: Oracle DWH, Hadoop, SQL;
- Data Visualization: Power BI;
- Reporting: Excel, PowerPoint for presenting insights;
- Project Management: JIRA, Confluence (for collaboration and task tracking).
- Work in an international bank
- Loans for employees at a favorable rate
- No dress-code
- Professional mentors and colleagues
- New modern and cosy office for comfortable work
- Conditions: fixed salary + an attractive and transparent bonus system.
Навыки
- AI
- Artificial intelligence
- Oracle DWH
- SQL
- Hadoop
- Power BI
- MS Excel
- MS PowerPoint
- JIRA
- Confluence
Задайте вопрос работодателю
Он получит его с откликом на вакансию
Адрес
Алматы, улица Зеина Шашкина, 1/1
Вакансия опубликована 19 декабря 2024 в Алматы