BI Analyst of AI Data

Уровень дохода не указан

Опыт работы: 3–6 лет

Полная занятость

График: 5/2

Рабочие часы: 8

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Roles and Responsibilities:
  • Design and maintain reports to track the performance and usage of AI assistants within the contact center;
  • Analyze key metrics such as efficiency, effectiveness, and user engagement to assess AI assistant performance.
  • Develop and present data-driven insights related to AI assistant performance, customer satisfaction (CSAT), and complaints to stakeholders across the organization;
  • Provide detailed reports on CSAT scores and customer complaints, highlighting areas for improvement related to AI assistant interactions;
  • Analyze trends in customer complaints and CSAT data, recommending actions to address pain points and improve service quality;
  • Utilize Oracle DWH, Hadoop data platform, and Power BI to gather, analyze, and visualize data efficiently;
  • Create and maintain interactive dashboards and reports for stakeholders, focusing on the AI assistant’s impact on customer experience.
Qualifications/Experience:
  • Strong experience with Oracle DWH and Hadoop data platform for data extraction, transformation, and analysis;
  • Proficiency in Power BI for report creation, data visualization, and dashboard development;
  • Expertise in analyzing large datasets to extract actionable insights related to AI assistant performance, customer satisfaction, and operational efficiency;
  • Experience with performance metrics such as CSAT, NPS, and customer complaints, and understanding of how these metrics integrate with AI operations;
  • Strong presentation skills, capable of delivering complex information in a clear and concise manner to stakeholders.

Tools:

  • Data Management: Oracle DWH, Hadoop, SQL;
  • Data Visualization: Power BI;
  • Reporting: Excel, PowerPoint for presenting insights;
  • Project Management: JIRA, Confluence (for collaboration and task tracking).
We offer to you:
  • Work in an international bank
  • Loans for employees at a favorable rate
  • No dress-code
  • Professional mentors and colleagues
  • New modern and cosy office for comfortable work
  • Conditions: fixed salary + an attractive and transparent bonus system.

Навыки

  • AI
  • Artificial intelligence
  • Oracle DWH
  • SQL
  • Hadoop
  • Power BI
  • MS Excel
  • MS PowerPoint
  • JIRA
  • Confluence

Адрес

Алматы, улица Зеина Шашкина, 1/1

Вакансия опубликована 19 декабря 2024 в Алматы

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