Head of Сontact Сenter

Уровень дохода не указан

Опыт работы: 1–3 года

Полная занятость

График: 5/2

Рабочие часы: 8

Формат работы: на месте работодателя

Liene

Алматы

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Requirements:
• Experience in the positions of Head/Team Lead of Contact Center;
• Management experience of at least 3 years;
• Experience in building processes from scratch;
• Experience in managing a team with indirect subordination of 50 people or more;
• Knowledge of the Contact Center structure.

Responsibilities:

• Ensure the smooth operation of the office located in Kazakhstan;
• Monitor the work of departments that support the functioning of the office;
• Organize and supervise the remote work of employees assigned to the unit;
• Develop the structure of departments, including positions, quantity, and systems of material and non-material motivation;
• Control the staffing process;
• Organize the introduction of new departments into work;
• Monitor the implementation of assigned tasks by departments;
• Monitor the implementation of recruitment plans;
• Organize and control finances, from utility bills to employee statements;
• Analyze the work of the outgoing line (sales) to obtain the maximum possible profit;
• Analyze the customer funnel and propose new ways to retain and return customers;
• Introduce a client-oriented approach to customer service;
• Monitor global trends in the contact center market;
• Calculate the required number of operators to provide quality customer service;
• Take part in the development of the employer brand.

Our benefits to you:

• An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Marketing, Management, Operations, Engineering and Architecture, etc.;
• Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;
• Laptop & all necessary equipment for work according to the ecosystem standards;
• Paid vacations, personal events days, days off;
• Paid sick leave;
• Medical insurance;
• Referral program — enjoy cooperation with your colleagues and get the bonus;
• Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;
• Free internal English courses;
• Sport Benefit;
• Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.;
• Company events, team buildings.

Вакансия опубликована 6 января 2025 в Алматы

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