Onboarding Engineer

Уровень дохода не указан

Опыт работы: 1–3 года

Полная занятость

График: 5/2

Рабочие часы: 8

Формат работы: на месте работодателя

International CPaaS Provider

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This position is based in our office located in Almaty.

We are a rapidly expanding cloud-based contact center platform, serving clients across more than 20 countries worldwide, and have facilitated over 100M+ customer interactions. Our primary focus is on delivering exceptional user experiences, driven by our commitment to revolutionizing traditional contact center solutions.

Responsibilities:

  • Acquire an in-depth understanding of our product and implement diverse operational strategies to boost client efficiency.
  • Deliver web-based demonstrations and create materials essential for expediting customer acquisition.
  • Engage in training sessions and online presentations for clients in English.
  • Support customers through messaging apps, identify issues, and direct them to the right departments.
  • Educate clients on new features and integrate technologies into their workflows.

Requirements:

  • Educational background in a technical field and the skill to study and understand technical materials, such as API documentation.

  • Demonstrated expertise in providing customer assistance and support.

  • Advanced proficiency in English, both spoken and written.

Nice to have:

  • Experience collaborating with global enterprise clients.
  • Familiarity with VoIP technologies.

We offer:

  • Collaborate with a diverse and talented team: Work alongside colleagues from around the world, bringing unique perspectives and cultural insights to your projects.
  • Prioritize your well-being: Stay healthy with comprehensive health insurance, including dental coverage.
  • Grow your network, earn rewards: Recommend talented friends and get rewarded for successful hires.

Ключевые навыки

  • VoIP
  • Business English
  • Customer Support
  • Customer Relationship Management
  • Английский — B2 — Средне-продвинутый

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Вакансия опубликована 15 января 2025 в Алматы

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International CPaaS Provider