About Us:
We are a growing inbound tour operator specializing in offering tailored travel experiences in Kazakhstan for foreign customers. With commitment to providing exceptional service, we are seeking a skilled and experienced Sales & Marketing Manager to help us boost sales, streamline operations, and elevate our marketing efforts.
Key Responsibilities:
- Develop and execute marketing strategies to promote company’s inbound tour services.
- Build relationships with tour agencies and other partners to expand the company’s client base.
- Analyze market trends and identify new growth opportunities.
- Spearhead marketing and sales activities directed at new targeted customer countries/regions.
- Establish clear protocols for timely responses to client queries across all communication channels (e-mail, WhatsApp, etc.).
- Work with Tourism Managers to improve response times and the quality of communications with potential clients.
- Develop and implement a system to monitor and report on sales activities, follow-ups, and conversions.
- Create a streamlined and automated process for tour calculations to generate quick, accurate quotations.
- Review and refine pricing strategies to ensure competitiveness and profitability.
- Provide regular sales and marketing reports to the management team, including analysis of performance metrics.
- Offer insights and feedback on improving services based on customer feedback and market demands.
- Organize company’s work on government subsidy acquisition.
Qualifications:
- Bachelor’s degree in Tourism, Marketing, Business Administration, or a related field (Master’s degree preferred).
- Minimum of 3 years of experience working for an inbound Tour Operator in sales or marketing, with a proven track record of achieving results.
- Expertise in creating and implementing marketing strategies
- Proficiency in tools and software for customer relationship management (CRM), digital marketing, and pricing automation.
- Exceptional communication and interpersonal skills, with fluency in English (knowledge of Russian, Kazakh, or other European languages is a plus).
- Demonstrated ability to lead and motivate a sales team.
- Analytical mindset with the ability to identify problems and propose practical solutions.
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Где предстоит работать
Алматы, улица Ахмедьярова, 15
Вакансия опубликована 21 января 2025 в Алматы