Order Handling Specialist

In this role you will be providing customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.

The role is contributing to Process Automation Business Area, Kazakhstan; Almaty. Work model for the role is onsite.

You will mainly be accountable for:

• Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process.
• Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, PM and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Supporting the shipping process by preparing necessary documentation in accordance with established procedures.
• Acting as the first port of call for customers’ queries and orders and ensures the resolution of customer issues.
• Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
• Supporting the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
• Creating and updating material cards, ensuring accuracy and completeness. Interacts closely with the MD team.
• Coordinating with the warehouse and other internal teams to ensure accurate reflection of return information.
• Monitoring timely closure of sales orders and purchase orders are placed on schedule in accordance with sales orders.
• Implementing and maintains customer support processes.
• Sharing functional best practices and lessons learned across the organization.
• Demonstrating ABB’s core values and group safety and integrity standards and acts accordingly.
• Implementing and ensuring compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.
• Ensuring adherence to all relevant internal and statutory regulations and policies.
• Ensuring integrity and compliance with ABB values and ethics in all activities.
• Demonstrating an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.
• Ensuring adherence to the collaboration objectives of the team to maximize results for ABB.
• Leading their own development journey by seeking knowledge and learning opportunities within the team. Managing relationships with stakeholders in their own area of responsibility and ensures alignment.

Qualifications for the role:

• Relevant work experience
• Good knowledge of English
• language Budget & Performance Management Data Anlaysis & Reporting
• Project Management
• Customer Satisfaction
• Inventory Management & Control
• Logistics Order Handling & Fullfillment Resource
• Management & Capacity Planning