CSM Generalist (Sales Team Assistant)

We are an international provider offering a wide range of communications services for
businesses in the Asia-Pacific, European and US markets.
You will work as part of a cross-functional, regionally distributed team (over 350 people) with excellent career opportunities and financial stability.

About the role: We're looking for ambitious young professionals eager to grow and gain
hands-on experience in an international CPaaS team. This is your chance to work with
industry experts, develop technical and communication skills, and build a strong foundation in a fast-paced, cutting-edge environment. The person will work alongside the experienced Customer Success Managers (CSM) team with daily process tasks.

Location: Almaty, Kazakhstan

Responsibilities:

• Analysis of customers ASR reports, DIDs performance;
• Preparations of the DIDs replacements and solutions;
• Communication to the clients with DIDs replacements / alternatives via emails, messengers or voice calls;
• Daily and weekly planning of the customer activities and collaboration with
  Commercial, Analyst and Technical teams.

What We Offer:

• Competitive salary based on skills and experience
• A corporate culture with great leadership that recognizes and rewards success and supports professional development
• Competitive compensation and benefits package (please specify in your cover letter)
• After probation period: €4000/year for medical insurance
• A nicely-located, new, spacious office
• Top-notch work equipment
• Free lunch and healthy snacks every day
• Professional development

Qualifications:

Not all applicants will have skills that match a job description exactly. We value diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering us. We are always looking for people who will bring something new to the table!

Required:

• Fluent English, С1-С2 (both written and verbal).

• No experience required – be ready to learn in a fast-paced environment with industry-leading experts.

• We seek individuals with basic technical knowledge. An IT or telecom-related education is a strong advantage.

• Punctuality and attention to detail.

• Ability to clearly define and address technical issues.

• Analytical mindset; ability to quickly solve problems and conduct post-analysis.