Senior Support Specialist

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Требуемый опыт работы: 3–6 лет

Полная занятость, полный день

Profitero Ltd is inviting Senior Support Specialist to provide technical product support for our English-speaking clients from Europe and USA. We are searching for a positive and active person with fluent English, self-starter who is flexible and works well with everyone from entry-level employees to upper management.


  • Following up on any outstanding issues with customers to brief them on progress, status and estimated resolution time/date.
  • Troubleshoot and resolve all clients' problems, escalates issues to Engineering and Product teams.
  • Track and manage all open service issues and cases and be able to provide immediate updates on the situations.
  • Communicate regularly within the company to keep clients informed on service processes and new features.
  • Document procedure, FAQs, and inventory of assets.
  • Keeping clients happy by helping them with day-to-day activities!

Our expectations:

  • Minimum 1-2 years experience in technical support department.
  • Fluent English (both spoken and written), knowing of other languages is advantage.
  • Experience with Jira bug tracking system and knowledge of remote desktop support tool.
  • Good communication and negotiation skills.
  • Excelent interpersonal skills and ability to work well independently and within a team environment.
  • Ability to meet deadlines and handle multiple tasks/projects simultaneously.
  • Good problem-solving skills.
  • Attentiveness to details.
  • Strong computer skills, including Windows, MS Office, and scheduling software.
  • Willingness to work evening shifts.

We offer:

  • Working on the company's own product highly demanded worldwide, one of the industry leader.
  • Serious level of professional development as result of high complexity of the tasks in different development and science areas
  • Chance to experiment and influence the different aspects of product development process for achieving the best possible results
  • Opportunity to join the team of professionals where everyone can work as effective as possible and where efforts are appreciated
  • Intensive and comprehensive English language training several times a week for everyone
  • Brand new, modern and comfortable office equipped with the latest technology in the centre of the city (Business Centre "Royal Plaza”)
  • Convenient location and transportation. Just few minutes away from major city shops, restaurants and transport links
  • Fair and attractive compensation, salary review once a year, bonuses for a good performance
  • Paid lunch and dinner. Wide selection of tea and coffee, free cookies and fruit in the office


Немига, Минск, проспект Победителей, 7а
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Вакансия опубликована 21 декабря 2016

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