Data Strategy and Analytics

• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions
• Review and maintain analysis of competitive market data utilizing data science tools.
• Understands, translates, and interprets analytics and business intelligence into insights used to develop strategic plans & executional plans
• Efficiently and effectively partners with the business teams to procure the required analytics, data and operational services, when needed
• In partnership with the CVTL/Product Managers, orchestrates business planning, including forecast and KPI development, business reviews, and risk and opportunity identification & planning

Digital Solutions

• Develop deep understanding of underlying brand marketing priorities and correlate to use of marketing tools, data and solutions involved;
• Develop and articulate a digital channel vision that is differentiated and delivers unique value to our customers;
• Act as a champion and change agent in leading the organizational changes required to create and sustain digital capabilities;
• Ensure smooth operation for all digital tools and applications;
• Manage the day-to-day operations of the digital strategy, including budget-related, project management oversight and other issues;
• Lead implementation corporate digital solution for CIS (custom Reporting, Business Intelligence, Analytics and digital communications)

CRM and SFE management

• Lead adaptation and deployment of global CRM & SFE capabilities aligned with organization objectives
• Communicate and maintain global standards resource deployment and coverage models and other related field operations capabilities
• Leading all CRM and SFE user adoption and business end-user support services designed to drive incremental value for the business.
• Lead and contribute in the delivery of end user in-person and virtual training sessions
• Lead ongoing field communications and refresher trainings in order to maximize user adoption and realize value
• Create and implement change management and communication plans relative to learning and adopting new and existing systems and related processes
• Analyzing performance against departmental goals in CRM usage and sales performance
• Running ad-hoc analyses to identify and recommend innovative options to drive business strategy

Market Insights/Research

• Lead, integrate and translate market research insights into opportunities and strategies that shape decisions and drive organizational action for business activities
• Work with Marketing team to develop strategies for research
• Manage qualitative and quantitative market research
• Identify appropriate research targets, prepare market research testing materials
• Lead/direct outsourced resources in a variety of research
• Manage project timelines, data analysis and the development of reports with actionable business insights
• Triangulate market research and other secondary data to identify opportunities and strategies that shape decisions and drive organizational actions
• Provide analyses that go beyond a presentation of data and include a discussion of the business implications and recommended course of action

Requirements:

• Bachelors' Degree required;
• Prior experience with pharmaceutical, market, and/or customer analytics
• Demonstrated experience in field analysis, reporting and technology implementations
• Desirable experience or understanding of customer engagement frameworks, digital channels and new engagement models
• Demonstrated strategic and business acumen with strong learning agility
• Detail-oriented and committed to accuracy while balancing multiple priorities
• Excellent interpersonal skills - ability to collaborate effectively in a team and build strong relationships with stakeholders at all levels of the Commercial Organization in a cross-functional matrixed environment
• Strong professional presence, effective communication, presentation, influence, and problem-solving skills
• Behaves with high level of autonomy – identifies and challenges needs, acting accordingly initiating projects with impact on business outcomes.
• Comfort and experience tackling ambiguous and complex problems. Must be able to lead and influence without authority
• Excellent Excel and PowerPoint skills required; familiarity with any CRM tools desirable
• QlickSense and QlikView experience/knowledge, advanced data analysis methods and tools, programming skills, competitive intelligence knowledge, IQVIA database experience are all advantages
• English - Intermediate